FAQ

Once the order is set, we will need 2-3 days to prepare your order and 1-2 days to deliver your food.
We will send you a confirmation email/message before it delivers.

Orders that are under 300g will be packed in 1 pack per day, and other than that will be packed in 2 packs per day. It will be vacuumed, and frozen. 

We do provide excellent frozen courier services under -18 degree celsius environment to make sure all recipes are delivered in freshness. 

Of course not. We have use one of the best carrier companies in Hong Kong to deliver frozen food to your address. Every orders will be in cooler bags to keep our food fresh and frozen. 

The order will be delivered 4-5 business days and we cannot guaranteed the delivery time. 

We use XH Supply Chain or GoGoVan to deliver door-to-door, customers can directly check at https://www.xhsc.com.hk/search/waybill by XH Supply Chain or will be received a SMS Text from GoGovan courier before delivery.

We encourage all of our customers to register as our members. From then you can start to track your order from your MyHappii member account. 

Our delivery partners will you give a call before we are going to deliver.
If you are not at home at the moment, our delivery partners will put at the building concierge or the apartment's door front. 

Besides than delivery, customers can schedule a pick-up appointment with our staff. Please contact our staff 2 days prior to schedule to pick-up. 

Contacts:

WhatsApp: 6978-0018Emails: ruffme@myhappii.com

Pick-up locations: 

Sino Industrial Plaza, 9 Kai Cheung Road, Kowloon Bay

Opening Hours: 

Mon-Fri : 9:30AM - 4:30PM 

Sat/Sun & Public Holiday : Closed 

Everyone loves cycling so you are more than welcome to return the bags to us. Before you do that, you may contact one of our staffs and we will arrange somebody to grab your cooler bags. 


MyHappii food is freshly-made after we receive the order, we aim to to deliver the fresh food for dogs. 
Absolutely! They mostly accept cold food more but it is okay to serve in warm as well. 
It can freeze until a month but we don't recommend you to do so, either we commend our customers to unfreeze and put the food in the fridge a day before you give to your dog. 
Nope! We already done the cooking for you, all you need to do is to unseal the food pack and let your dog enjoy! :)

No, you don't need to heat up but if you think its too cold you may boil in a pot for 30 secs.

We recommend you to not give any, since each pack is measured correct amount of daily need for the dog. 

Your credit card or bank account will be charged once you are checked out and paid.For the retail packs weekly subscription, we help to arrange every 1-4 weeks, and it reoccurs based on the selection below the size packs (each recipes' pages). Your credit card will be stored and charged 4-5 working days ahead of your next recurring retail orders.If you wish to cancel to recurring retail orders, please contact and notify to our customer service 5 days before the next scheduled reccurance. 

Fresh Pack Subscriptions are charged according to the weekly order quantity, and there are no additional cancellation fees. To cancel, please contact our customer service center 5 working days in advance.

Returns and refunds are not available for all retail packs and monthly subscriptions. 

If the fresh food package is damaged or opened during delivery, please do not hesitate to contact our customer service center, and we will arrange for a replacement of the fresh food package as soon as possible (replacement of the same grams and packing size). 

If the fresh food pack smells / damaged when it is opened, please contact our customer service center, and we will arrange for a replacement of the fresh food bag as soon as possible (replacement of the same grams and packing size). 

If any monthly subscription customer finds that the fresh food pack is damaged or has been opened during the delivery process, please do not hesitate to contact our customer service center, and we will replace the damaged or opened fresh food package in the next delivery.


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